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Re: Surely this can't be right??
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Originally Posted by ian@huth
It's not shoddy behaviour at all. NTL have not been in contact with you regarding the speed increases you have just heard about them and tried to beat the system by ordering your own increase. When you did this you were told that the price for 2Mb was £24.99. You should have stopped at that time and not ordered it, rather you should have rung NTL and asked if you would lose your discount or waited until it was automatically done.
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You are correct, it will only become shoddy when NTL start advertising upgrading customer's speeds at no extra cost  
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