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Originally Posted by dr wadd
Got any evidence to support that claim?
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Yes. I deal with customers all the time. I know what they want and what they don't want. It's my job to know. And I can tell you that the vast majority of broadband customers use the homepage and its content. The vast majority also couldn't care less about their DD collection date, as long as they know how much is coming out and when.
If someone really has sorted you a new DD date on a SACM then it's 100% certain that they have gone out of their way (possibly in their lunch break as I often ended up doing) to do this for you. Frankly given your attitude you should have just been told to lump it. People wonder why some staff won't go 'the extra mile' well here's one poster who is a brilliant example of why some don't.