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Originally Posted by AL123
yep i guess so, but well still pretty shoddy behaviour from NTL IMO, ah well i'm leaving in june, Might try ringing them later anyway, i might get through to one of the good guys :-) Certainly if they do this to automatic upgrades then that would be hugely unfair IMO
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It's not shoddy behaviour at all. NTL have not been in contact with you regarding the speed increases you have just heard about them and tried to beat the system by ordering your own increase. When you did this you were told that the price for 2Mb was £24.99. You should have stopped at that time and not ordered it, rather you should have rung NTL and asked if you would lose your discount or waited until it was automatically done.