Original email
Quote:
Hi, i used your website earlier today to ugrade my broadband speed from
750k to 2mb (
http://www.ntlworld.com/data-feeds/e...Migration/cabl
emodem.php ) happily this was sucessful and is running great, really
pleased with it :-) The only thing is when i upgraded it listed the
price as £24.99 a month, our account is on the student discount @ £19.99 a
month, i do hope i haven't mucked this up by doing the upgrade
manually!Please could you just check on my account that the billing amount is still
correct
and email me back
Kind Regards
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Reply
Quote:
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Originally Posted by NTL
Hi
Thank you for your recent e-mail.
Any discounts previously offered will be lost when taking advantage of the upgrade. If you have any further enquiries please contact our customer service department on 0800 052 2000 between 8am and 8pm.
I hope the above answers your query, however, should you need further assistance, please don't hesitate to contact us again.
Regards
ntl Technical Support Bureau
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Surely i have been ripped off here? I signed up at a discounted student rate of £19.99 a month, and i expected this to be so for the course of the contract. Although its not a huge difference financially it still feels rather unjust to me.