It's lots of factors together that determine whether we get a bonus or not. Factors such as net customer figures (to include new/retained customers), upping average revenue per customer, and saving costs throughout the rest of the business. Working at ntl is painful at the best of times, and if the powers that be say they want to give me a little extra for the back breaking work that I and the majority of all associates across all divisions do, then I'm not going to refuse it. Nor be ashamed about it.
