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Originally Posted by Ben
Well there is because I have had it done and you have NOW told us how its done. It might be time consuming but hey if thats what the customer wants then thats what they GET! Jesus, customer service to you people is like trying to get blood out of a stone  |
What was done was not a move of the DD date but a closure of the account and the opening of a new account. This means in some cases new email addresses, definitely a new account number, and definitely loss of all webspace - not an acceptable way of doing it to most people, and it can take an hour or more to do. You also need specialist systems access and specialist skills because if you get it wrong the customer has no service.