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Originally Posted by SMHarman
But why just because I want NTL as my cable ISP (oooh who else could I choose) I don't want NTL as my home page.
Is the ntlworld.com site a profit centre or a cost centre at NTL, afterall it sells advertising space etc so should be able to support itself!
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This is another of those ridiculous circular arguments in the making.
The DD change system is not essential to the service. Very few people will consider that an important deciding factor when choosing a provider. Please note that just because two or three people WOULD think that way on this site, that doesn't mean all three million customers (or however many there are) feel the same way.
Whether or not you use the homepage, it remains an integral part of the service. Totally different budgets anyway. The DD system will come out of the Harmony budget and even when the funds are allocated the Harmony team have to be free to actually do it...it's not a small job and if it goes wrong everyone's service will get messed up. It's not like the company can ask the ntlworld portal team to do the work!