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Originally Posted by dr wadd
A valid point, but it isn`t one that NTL apply universally. Somewhere along the line the extra content that comes with the broadband service (I`m not talking about that thing you pay a bit extra for, the standard stuff) is being paid for. I`m not particularly interested in that, so by definition only some customers are. NTL however consider that a worthwhile investment.
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Broadband is a core product that the future of the company largely depends on, therefore I can understand funds being targetted at that.
On the other hand, the company's future definitely does NOT depend on the ability to change DD dates.
Also a change to DD dates would be programmed by the Harmony team who aren't involved in Broadband prodct development at all. Unless they are free to do it it can't get done regardless of funds.
It's a low priority so it won't get done until it's considered neccessary, or there's spare funds available to do it. The Harmony team are tied up with far more important matters at present. Once that's all resolved I daresay it'll get done...it's certain;y on the 'roadmap' to be done at some point.
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Originally Posted by Ben
The system DOES allow it becuase they have changed my DD date for me 
I am also on SACM. them telling you they wont change it is BS (granted it took them along time to do it but it DID get done) |
SACM accounts CANNOT be changed. End of story.
Please don't argue black is white with people who know the facts.
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Originally Posted by Ben
NTL have a obligation to change your DD date for you if you would like. Its not a case that they CANT because as I said mine has been changed. If they say they can't I would pack up and leave as its unacceptable for a company the size of NTL not to be able to provide such a service.
We don't want to hear your NTL licking anymore OB
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LOLOLOL another fictitious 'obligation'.
Go and read the DD regulations and find me the paragraph that states a company is *obliged* to change a DD collection date if the customer asks.