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Originally Posted by Comfortably Num
Every time in the past when I have taken time off and waited in all day for an engineer they never showed up. When I phoned up Cs I was fobbed off with an excuse that they rang the bell but no reply which is utter BS. Whe n they have eventually shown up they have told me that they never had an initial appointment even so it is not there fault rather there managers.
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What area are you in? I can bet you that you could get a technician out tomorrow morning/afternoon. It's perfectly understood that you do not want to take time off work, this is why there are 6pm - 8pm appointment slots available. There is also a process in place where the dispatcher actually calls you on your landline if the technician can't gain access. So for you to say that you were actually in is pretty hard to believe I'm afraid.
Also, it is not the technicians fault that they never turn up to an appointment that you made. They only work from what information they are given. It's not even his/her managers fault. The ownership is on the faults/cust services rep that you talked to.
So, what area are you in mate?