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Originally Posted by seaneeboy
It would seem in this case, flexible direct debits is something that some people would like.
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That's the point, it's only SOME people.
If hypothetically your company has enough in its budget for ONE project out of two that are needed, and one of those projects would benefit ALL customers and another would benefit ONLY A FEW, then any sane company will go with the one that gives the most benefit.
That's the harsh reality of this situation. As usual, some people are trying to make out that it's some sort of cock-up when in reality it's a deliberate decision that's been made.
And as with the cap threads, people who need DD dates to be flexible assume that EVERY SINGLE customer feels the same way, when the reality is that most don't even mention it.