Incidentally, direct debit dates are not some prescribed right. Even if you have an agreed date with a company, the company can simply notify you (by the normal monthly bill) that your next payment will be on a different date and there's nothing the customer can do other thanc ancel their direct debit altogether.
The point with Harmony and DD dates is that it's known it needs adding, but the company has focused on making sure Harmony customers have a fully working provisionable service first. To have messed about coding the DD change facility in while there are still stability issues for some customers would be irresponsible.
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Originally Posted by dr wadd
Really, and there I was thinking it was actually the fault of the angry gorilla. Well, thank you for pointing out the bleeding obvious, no-one here was able to fathom that one out for themselves. 
You are completely missing the fundamental point that the system *should* allow this to be possible, the vast majority of other organisations permit a change in DD date. It is just another example of your typical attitude that NTL can do no wrong, even if it is well illustrated that this aspect of their service is sub-par in comparison to other organisations. This is one of the reasons why I refuse to pay my bills with NTL by direct debit.
Yes, it would require programming changes to their billing systems, but a well organised company would have done that while they were making other major upgrades to the system. But since NTL don`t actually seem to be capable of managing the debacle that is their internal systems I guess we really shouldn`t be surprised. |
See my other comments, it's a known issue but is low on the list of priorities. There isn't an infinite pot of money to throw at this, things need to be prioritised, and I'm afraid specifying DD dates is considered very low when set against the other issues.
I appreciate it's inconvenient for some people but at the moment it's not a major focus. People who are really unhappy about it will need to consider changing provider if it's really that big an issue - that's the free market economy. ntl will lose far less customers this way than if they sorted the DD dates issue but left loads of people with unreliable, unprovisionable services.