Quote:
|
Originally Posted by scrotnig
Closed accounts always remain exactly that, closed. They stay on the system though, and always have doen. It isn't used to fool anyone, since these accounts are not active, but the data remains on the system. In reality if it didn't then answering any future queries (such as yours!) would be impossible. I understand there's also a legal requirement to keep records of them for a certain period anyway.
I have in the past when dealing with cancellation requests had legal threats from customers to remove all evidence that they were ever a customer from ntl's systems. The abuse I used to get when I explained this wouldn't happen had to be heard to be believed.
As to why you've had a zero statement...that is weird. the billing system that runs Freedom (even if set to produce paper bills) doesn't generate a bill when there's a zero balance. But I don't work with Freedom so I couldn't say 100% what's caused this.
|
The bottommline says "The amount due has been claimed from your Credit/Debit card on the 07/03/05"
