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Originally Posted by Escapee
I cancelled my Freedom service with ntl about 9 months ago, after much problems when ntl passed my details to a debt collection agency who claimed I owed fifteen quid. I had a lot of trouble sorting it out, twice they ut the phone down on me cos they couldn't sort it, and I was probably affecting their stats.
I eventually had help from an employee on this site who made sure I was sent a final statement, and a manager who I contacted in ntl, who appeared to ruffle a few feathers to get it sorted. I gave a months notice in writing and my accout was closed, I kept an eye out for a couple of months just to make sure they didn't steal any money from my account.
Today, I have received an account statement with a balance of zero, payments zero, and amount due zero..... Thats OK, but why are they communication with me, and why do I still have an account number?
Surely my account no longer exists, its a bit worrying that they could possibly claim money from my account by DD at any time.
A number of years ago when I worked for ntl one of the managers whos now no longer with ntl, and running a department/division that no longer exists, told me about one of the management meetings where it emerged that the company was not taking bad debtors or closed accounts off the system, they were using these to fool the banks into thinking they had more customers then they really did. I also remember ntl claiming tens of thousands of houses passed with cable tv systems that had been closed years ago.
It certainly gives the impression they are either still a very disorganised rabble, or possibly up to their old tricks again.
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Closed accounts always remain exactly that, closed. They stay on the system though, and always have doen. It isn't used to fool anyone, since these accounts are not active, but the data remains on the system. In reality if it didn't then answering any future queries (such as yours!) would be impossible. I understand there's also a legal requirement to keep records of them for a certain period anyway.
I have in the past when dealing with cancellation requests had legal threats from customers to remove all evidence that they were ever a customer from ntl's systems. The abuse I used to get when I explained this wouldn't happen had to be heard to be believed.
As to why you've had a zero statement...that is weird. the billing system that runs Freedom (even if set to produce paper bills) doesn't generate a bill when there's a zero balance. But I don't work with Freedom so I couldn't say 100% what's caused this.