[jinny]

My mum paid my phone bill for me on 4th March, which was a friday, on my bill i have just got in, they have taken the same amount out again on the 7th March! i know that puts me upto date with my bill, but technically i still have one outstanding, my mum paid the bill over the phone with her credit card, which i always thought, that once payment has gone through, your credit card details are encrypted, i have tried to contact cs without success, they are obviously busy, specially with it being a monday, i don't mind the fact that i am upto date, but it's my mum's credit card that has been used to duplicate the payment, will she have to ring them and tell them or do i have to do it?
If they refund the card i will be a month behind with my bill from last month, so will they give me more time to pay it? they did this in december, they credited my account by £90-00, then took it off me without telling me, and wanted the money straightaway! as that left me £90-00 in arrears. From what the girl in cs told me, the £90-00 should have gone off someone else's account! not mine.Computer errot they said! yeh, right!!!!