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Originally Posted by jamgood
Well it's the morning. I just phoned CS and politely enquired about these speed upgrades and a nice lad called Simon sorted it out there and then for me. He went quite for all of 2 minutes and said reboot the STB and all will be good. In fact, it's all now jamgood and I have a spanking new 3Mb connection.
I just like to say what a helpful and nice bunch of people NTL's CS staff are. Any problems I've ever had has been sorted out at supertime speeds and any questions I've ever had have been answered. (and I used to work for BT doing the same thing, I know what it's like to work on the CS desk.)
So here to you NTL. Cheers, from a very satisfied customer.  |
Did he say when the auto upgrades are happening