[Helix]

Hi

We have had digital for a few weeks now but we have trouble recording from it. The installer just told us to turn the video to AV when we wanted to record but this doesn't seem to work and all the video is now doing is recording whatever is shown on the TV screen at the time. So if the TV is switched off but the digital box is on the the video is recording all i get is a blank screen recorded. I don't know why this is happening as the digital box is left on.

We were able to record just fine when we were on analogue I don't know what the installer has done as it is a right mess. Now I cannot even record a digital channel when the TV is left on as when I turn to AV on the video I just get a load of popping sounds and no picture.

We requested a analogue pass through when the box was installed so that we could record a program on digital whilst watching an analogue channel or visa versa and this doesn't work either as it still records a blank screen when the video is set to a analgue channel and the TV is switched off. The pass through works just fine on the TV with channels 1-5 tuned in along with the digital box.

Does anyone know what I need to do to get this to work? Its a pace box we have with a cover over the smartcard I don't know what model it is.

Thanks
Steve