Originally Posted by patchwork

I've never seen any proof of that!! How do you know how much money they make on customers?

I rent some web servers, I can get a server for £40 per month, included in the price is 1200GB of bandwidth per month, that works out at roughly 3p per gig. (I'm sure NTL will pay a lot less, probably closer to 1p per gig)

You "claim" a customer using 10GB per day causes NTL to loose money. 10GB * 3p per gig = 30p per day, or £9 per month in bandwidth charges. (probably closer to £3 per month)

So that customer costs £9 per month plus the cost to send a bill, plus electric cost, plus equipment hire costs etc...

Apart from a slight fluctuations in bandwidth charges all customers cost the same, same electric cost etc.. apart from people that call customer service a lot, these customers cost the company the most.


Pete