I have been very pleased with CS at NTL in the efficiency at which they upgraded me from STB to CM within a short space of time so that I could take advantage of the full 2Mb speed on offer. There was no discussion or debate, just "no problems, when can we call".
Unfortunatley, this is where my troubles began!
I cannot get the CM to work. I have spend hours on the 'phone to various people at CS (some located in India) who have come up with many solutions. None of which works.
The problem is that I cannot get the CS to work. I keep getting an IP address of 169. Someone in India suggested that I contact Microsoft as there is a known problem with SP2. Microsoft ran through various diagnostics but no solution. Still no joy. I have tried using 3 different computers now. Running XP Pro, XP Media Edition, and good old Win98. Still no joy. India told told me that the account had not been provisioned - how can I provision the account when I cannot get a connection!
Anybody got any ideas?
