Just like to say a big hi to all as ive been browsing this forum for quite awhile now and finally decided to register.
A question i do have and forgive me if i havent "searched" hard enough for the answer but i booked out an engineer last wednesday to come to our house yesterday on saturday between 12-6 pm to replace our NTL cable modem(ambit 100 silver cable one) becuase it has a dodgy ethernet port on it when an ethernet cable is plugged into it.
So waited yesterday and unfortunately no engineer came out at all between this time (12-6pm) so today ive tried to ring ntl's bb tech support to enquire as to why and to see if i could re-book an engineer for sometime this week..the problem is though(and yes im sure there's been many rants about this etc) i get put through to ntl's bb tech support in india and it seems everytime i get told to wait while they speak to there higher supervisor and then when i come back off hold they say ill put u in a cue so u can wait to speak to them for yourself!!..
The number im ringing is 0845 650 0121 ntl's broadband tech support line but is it me or is it only a good idea to ring during the week to speak to an english tech support guy(if your lucky) to get an engineer appointment booked.
Apoligies if its a rather lengthy post..any thoughts or other tech support numbers would be appreciated..