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Originally Posted by Russ D
"If you don't like it then leave" is not the answer - not everyone can or will get a BT line. Some people (such as those in council flats) are not permitted a BT line, having made an agreement with ntl to supply their services.
I agree a lot of people moan here, but why not? This site started out as Nthellworld for a reason. People need someone to expose ntl's (often) woeful customer service.
The fact that we highly praise the ntl staff who help out here shows the vast majority of us are not rabidly anti-ntl, we just get tired of the same old excuses for bad service and the "coming soon" promises which end up as worthless.
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It's important to remember the difference between someone getting poor service, and someone deciding they don't like a particular product.
The vast majority of people on this forum DO have a choice of which supplier to go to, yet many seem content to whinge incessantly about something they could apparently stop in an instant by changing supplier. The truth, in many cases, is that either ntl's product isn't actually that bad, or else the competition is just as bad or worse. There are examples of both.
That's the bit that's baffling.
If people really feel strongly that they've had bad service, or that the product isn't good enough, the thing to do is to write to an ntl director and tell them. That's the only way to get anything changed, ntl directors don't routinely read this forum, and even the ones that do will not see it as representative of the customer base as a whole. If enough people write, things WILL change...I have seen examples of this.
One person earlier even suggested that the whole cap thing was 'a way to get members of this forum to shut up'. If people REALLY believe that a company the size of ntl with millions of customers would base their national policies on the rantings of a couple of hundred members of an internet forum, they need a lobotomy.