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Originally Posted by cookie_365
So when you go on holiday, you check every other passenger's ticket to make sure they paid exactly the same as you? And then bang on the cockpit door to complain if anyone got theirs cheaper? 
And if you buy a coat in the sales, do you insist on paying full price on the basis that the person who bought the same coat in the same shop yesterday shouldn't have to pay more than you?
Stop getting so het up about what other people are getting for their money: think about what you're getting for your money. Is it the deal you agreed to when you signed up (yes - you signed up for 750Kb and that's what you're getting)? You can have a whole extra 33% speed increase for nothing now while you wait for an upgraded STB/SACM (if I understand the position correctly) then shortly you'll get an additional 133% speed increase, again for nothing. 
So a few people don't have to wait for the 'shortly' bit and get it all now? Instead of throwing a strop, just think how lucky they are & what you'll do with all those luvverly kilobits when you get them 
Having said that, I'm one of those who didn't have to wait for the 'shortly' bit, so I suppose my judgement could be a bit skewed  - you'll just have to feel jealous of me for a bit - I'm intelligent, witty, & good looking too, if you really want something to be envious about 
Just chill - good things'll come to you eventually ! |
Spot on post!
In fact, having worked in retail, some people DO do what you describe, believe it or not.
The thing is, if some people hadn't simply hurled abuse, one of the people on here in a position to help might have offered to do so. A SACM could have arranged in a short period of time, for example.
But no one offers to help those who throw tantrums, it's human nature.
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Originally Posted by The Cyclist
Hi, but wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t it have been wiser and more sensible to have sent the letters out before the upgrade started, then NTL customers wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t be phoning and wondering whatââ‚ ¬Ã¢â€žÂ¢s going on. It seems like closing the gate after the horse has bolted. And yes Iâ₠¬ÃƒÆ’¢â€žÂ¢m about to join the real world and go for good 50-mile cycle ride.
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In an ideal world, yes. The harsh reality is, ntl didn't know 100% that the upgrades would be given the ok nationally until early morning on March 8th due to provisioning and billing testing.....therefore if the letters had gone out sooner and the upgrade got postponed for any reason, even if only for a few days, there'd have been uproar.
The company has been bitten in the past (free dialup anyone?) by promising things before they've definitely happened. They have learned their lesson, so now it's 'definite information only'.
I can guarantee that this upgrade has been handled competently and professionally at all levels. On the morning it went ahead, it dawned on me that this was probably the most successful, well-handled project the company has ever done. It was delivered on time and with hardly any issues. It actually took me quite a while to come to terms with that fact!