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Originally Posted by The Cyclist
Well I think Iâ₠¬ÃƒÆ’¢â€žÂ¢ll make this my last post, on this subject, hooray I here you say, as I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t want to upset the NTL staff on here anymore. All I want to say is, †˜I hope NTL have learnt that communication and good customer service are paramount to a successful company. And next time they do an exercise like this theyââ‚ ¬Ã¢â€žÂ¢ll make every effort to include the customer rather than leaving them on the outside wondering what the hell is going on! Thank you. 
P.S I look forward to other debates. |
In what way are you 'left wondering what the hell is going on'?
You are due an upgrade shortly. You will receive a letter explaining this, and also explaining what is going on. In what way is that 'not communicating with customers'?
I can assure if there's ever another speed upgrade they'll do it exactly the same, they cater for the majority of customers, not a select few who want a telegram from the Queen every time there's a change to their service.
Hopefully if you're leaving this debate you'll join the real world at the same time.