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Originally Posted by Little_Devil
Hi I am new here so if this is the wrong thread I am sorry. 
I contacted NTL CS today because there is a terific lag on a game I play.
Counter-Strike Source. I along with aome 30 others (all NTL) have been getting the same problem.
Upon querying this with CS, they told me this may be due to the upgrade in services. rofl
Conversation goes like this:
me:What upgrade 
CS:Oh we are upgrading every ones net service they said.
me Dont understand?
CS:All speeds are being upgraded, you know 300K to 1M, 1M to 2M etc
me:Err arnt these rates capped and only upgraded if you request it.
CS: No, the rates will not be capped and everyone is having the upgrade. You can expect disruptions in your serbice for the next 3 days while this work is being carried out.
me: Err thank you bye.
How strange CS have either not been told what to say, or we are getting misleading reports.
After all I suppose I was talking to NTL India. |
Let's not go down this road again. There is NO 'ntl India'.
If you were speaking to customer services then you were speaking to ether Glasgow, Manchester or Swansea.
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Originally Posted by The Cyclist
Hi, your quite right about changing to a SACM, and that is what Iâ₠¬ÃƒÆ’¢â€žÂ¢ve done. Iâ₠¬ÃƒÆ’¢â€žÂ¢m getting rid of my STB and TV package and going with freeview. The STB would have remained if, as I said before, I were only being charged at the correct rate for 1meg until they upgraded me with a new STB. Iâ₠¬ÃƒÆ’¢â€žÂ¢m also looking into going elsewhere with my telephone as well. If other customers done the same then NTL management may get the message that existing customers matter and customer care can go a long way.
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The speed you currently have is 750k, and that's what you pay for. Your equipment can only deal with a maximum speed of 1mb. Rather than do as they did last time and simply tell customers in your position to wait, the company have provided, at no extra cost, a temporary upgrade to 1mb until your equipment can be changed (again at no cost).
Now this does create an anomaly whereby you are being charged 24.99 for a product others can have for 17.99. Fair point, though it's only temporary, AND remember you won't be subject to the 3gb per month cap while on this speed, which those paying 17.99 for 1mb will be. What you COULD do to get round this is to arrange a 'downgrade' to the lower 1mb tier, however if you do this you'd have the 3gb cap AND you then won't be on the list for an automatic box swap and you'd need to request one manually at a later date, but then you'll be at the back of the queue.