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Originally Posted by The Cyclist
Scrotnig, I think your attitude sums up NTL's customer service!  |
I am not a representative of ntl. I am voicing my own personal opinion.
If you want an official response from ntl about something, call 0800 052 2000.
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Originally Posted by The Cyclist
Why, as a customer do you think others or I should accept poor customer service? Iâ₠¬ÃƒÆ’¢â€žÂ¢ve been with NTL since the old ex CW days and this is not the first time inconsistencies have happened during upgrades etc. If NTL treated their customers with a bit more respect and intelligence then they may make some headway. My attitude to others, I think I respect everyoneââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s viewpoint on this forum. But some of the comments coming from certain individuals are if you donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t like it leave, but surely we should be looking at why customers feel so aggrieved. Surely Iâ₠¬ÃƒÆ’¢â€žÂ¢m entitled to express my opinion or are NTL now saying no one can have a negative opinion. As I said before if a bit of pre-planning had gone into this exercise then we would have had none or at least lessened this problem of customers feeling this way.
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Again, which part of 'the upgrades will START on March 8th' don't you understand?
It's nothing to do with not treating existing customers well. THE ENTIRE USERBASE CANNOT BE UPGRADED ON THE SAME DAY! If they tried, lots of people would lose service, and then you'd be complaining about that and claiming they should have staggered it. DAMNED IF THEY DO, DAMNED IF THEY DON'T.
As far as I am concerned, the upgrades are excellent news, they are being done for nothing as the original plan to charge has been cancelled, anyone who isn't happy with that is free to find another provider.
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Originally Posted by The Cyclist
Hi, your quite right about changing to a SACM, and that is what Iâ₠¬ÃƒÆ’¢â€žÂ¢ve done. Iâ₠¬ÃƒÆ’¢â€žÂ¢m getting rid of my STB and TV package and going with freeview. The STB would have remained if, as I said before, I were only being charged at the correct rate for 1meg until they upgraded me with a new STB. Iâ₠¬ÃƒÆ’¢â€žÂ¢m also looking into going elsewhere with my telephone as well. If other customers done the same then NTL management may get the message that existing customers matter and customer care can go a long way.
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Yes, and then they might decide to screw the network next time by upgrading everyone on the same day? Doubt it somehow!
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Originally Posted by spr33
If say that a 300k customer went up to 1mbit, would they be allowed to change back down to 300k? (obviously after a 30 day period).
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Definitely not...once you move off 300k, there's absolutely no going back, as the old 300k billing codes are no longer available.