[davedefeet]

OK "panic" may have been the wrong word.. perhaps they had to think fast and there was a LOT of confusion... such as a recorded message on the Customer service line (yesterday) that "Customers trying to upgrade to the new speeds should use the ntlworld site, speed upgrade link" I heard that message myself... They certainly didn't say that STB customers cannot do so.

The Speed Upgrade link has only ever been for Cable Modems then? It doesn't say that; why put the link on the site and message telling customers they can upgrade to the new speeds, without mentioning STBs cannot?

So what's the current position? SOME existing NTL STB customers get upgraded if they happen to talk to the right person/department, that's a lottery aint it? Great customer service? no wonder NTL won a poll for worst customer services in the UK!

The reason for all this confusion in the first place? LACK OF CLEAR INFORMATION TO CUSTOMERS AND STAFF.

I may know the cat of the person who's friendly with a cleaner of Simon Duffy's office!

:¬&