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Fact 3. Most customers CAN upgrade via the website speed upgrade link http://www.ntlworld.com/data-feeds/...s/tierMigration with the exception of STB PACE Boxes that are presently on 750/1Mb (see above) and to further complicate matters any customer on XBox/PS2 and Broadband Plus will not be able to connect after the upgrade (call technical support for a fix)
Fact 4. Customers who have not registered their product correctly (mostly STB) will not be able to upgrade via the speed upgrade site because they haven't got a valid account
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As scrotnig has said a couple of times, there's no online upgrade facility for STBs which I've bitched about internally before now).
There are quite a few upgraded STBs on 1MB now, a few on 2Mb and hardly any on 3Mb - count yourself lucky if you are!
Also, wait till we start doing automatic upgrades before slating us too much - we do actually know what we're doing (although it would be nice if all CSRs were properly informed).