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Originally Posted by Slyder
Im sat here thinking if I should give CS a call as I am currently a 1.5 meg user, but im reading about the usage allowance ntl.co.uk have on there table. Im sure the contract I signed was for unlimited useage  bearing in mind I signed my contract in 2003 when the 1meg service was £50 a month. |
The contract you'll have agreed will have been for standard service...no unlimited useage was specified.
This part of the terms was always in place, before the 'cap' was first introduced.
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ntl:'s broadband and dial-up services are intended for normal recreational or educational use by individuals and families and our pricing and network architecture have been designed accordingly. Customers who use the services more heavily than a normal home user will reduce the performance of the network for other customers. ntl: reserve the right to suspend services on any account where it is believed use exceeds that described above.
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The final sentence of that paragraph has since been replaced by information about caps.
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Originally Posted by davedefeet
Don't panick
I have this on good authority...
Upgrade Facts. (although this may have already changed since yesterday :¬& )
Don't blame the Customer Service or Broadband tech who gives conflicting information/service, this is because they are receiving conflicting information.
Fact 1. Some areas had to be upgraded to cope; and all routers had to be upgraded to allow for new speeds, new customers automatically get the new speeds from 8th March. Existing customers should (probably) be upgraded automatiacally within a few weeks. STB customers with PACE boxes on 750 Mb who would be upgraded to 2/3 Mb need the equipment replaced to Samsung boxes or a Cable Modem installed (this is because the PACE boxes are limited to 1Mb speed)
The news of the upgrade to new customers travelled fast, NTL bosses  panicked and the conflicting information began.
Fact 3. Most customers CAN upgrade via the website speed upgrade link http://www.ntlworld.com/data-feeds/e.../tierMigration with the exception of STB PACE Boxes that are presently on 750/1Mb (see above) and to further complicate matters any customer on XBox/PS2 and Broadband Plus will not be able to connect after the upgrade (call technical support for a fix)
Fact 4. Customers who have not registered their product correctly (mostly STB) will not be able to upgrade via the speed upgrade site because they haven't got a valid account (this is because you can get on the internet by putting in you PID/Password) but you should also have gone here https://autoreg.autoregister.net/cgi/cablereg and registered, which creates an account/email username & password, to use for upgrade.
If you are unable to upgrade, you aint going to die are ya? Just wait a while and you'll either be upgraded or contacted with information on what to do, once the OFFICIAL upgrade for existing customers is announced by NTL.
Oh and look I'm downloading a file from Microsoft... transfer rate 364 Killo Bytes per second.. ooooooo errrrr (oops shouldn't take the mick) |
I don't know quite where you're getting this information from, but some of it is wrong.
Set top box broadband customers cannot currently upgrade online, regardless of what they did at registration.
There was no 'panic' by ntl management. The message remains the same, customer services are supposed to tell customers that the upgrade will happen automatically and the customer needs to wait. However, in some circumstances they seem to be simply actioning it.
Never ceases to amaze me how people 'know' what ntl's management is doing.