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Originally Posted by Paul
Have you tried contacting them again? It may be that you haven't been lied to but that the automatic upgrade has failed for some reason.
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Thank you for the advice I just got of the phone about 5 minutes ago.
I spoke to a very very nice scottish lady and I will be on 3mb in the next 10 minutes.
After rebooting both PC/STB several times, I had contact NTL CS again because both were stating there was no modem.
I spoke to another Scottish lady who rereshed the signal twice, then I switched off both PC/STB and back on again, then re-login
now on 3mb.
I would like to say thank you both Scottish ladies