Cable Forum - View Single Post - *ALL* Speed Upgrade Discussion In Here Please (Part 4)

mini-moog · 12-03-2005, 09:11

Hello everyone

I've been reading everyones opinions on this subject and it seems there is a lot of speculation and complaints. I phoned NTL on Wednesday and they delivered a Samsung box this morning. My speeds are still at 750k. I phoned customer service to be told that no one has the upgrades yet and my speed will be upgraded on 4th April. When I said that I know some people have already got the upgraded speeds I was told that maybe so, but there are only a few of them and they are experiencing problems. I was also told if they tried to upgrade my speed now it might knock my connection off completely.

While I can understand both sides of the "it's a free upgrade, stop complaining/I just want the speed that is advertised for the money I pay", I am personally happy to wait if necessary. There is no doubt that NTL are giving out conflicting information, which then causes people to get frustrated.

I would just like NTL to be consistent and if I have to wait until the 4th April, then fine, it's no big deal. I think the communication from NTL management (ultimately, it's down to them) is very poor and just leads to more calls to their call centre, more frustrated people and then poor staff morale. I feel for some people that work in their call centres, it's not their fault but they take the flak from joe public.

That's just my 2p. I'm going to stop before this becomes a rambling mess...

12-03-2005, 09:11	#601
mini-moog Inactive Join Date: Feb 2005 Location: Manchester Services: 2mb bb, tv and phone Posts: 11	*Re: ALL* Speed Upgrade Discussion In Here Please (Part 4)** Hello everyone I've been reading everyones opinions on this subject and it seems there is a lot of speculation and complaints. I phoned NTL on Wednesday and they delivered a Samsung box this morning. My speeds are still at 750k. I phoned customer service to be told that no one has the upgrades yet and my speed will be upgraded on 4th April. When I said that I know some people have already got the upgraded speeds I was told that maybe so, but there are only a few of them and they are experiencing problems. I was also told if they tried to upgrade my speed now it might knock my connection off completely. While I can understand both sides of the "it's a free upgrade, stop complaining/I just want the speed that is advertised for the money I pay", I am personally happy to wait if necessary. There is no doubt that NTL are giving out conflicting information, which then causes people to get frustrated. I would just like NTL to be consistent and if I have to wait until the 4th April, then fine, it's no big deal. I think the communication from NTL management (ultimately, it's down to them) is very poor and just leads to more calls to their call centre, more frustrated people and then poor staff morale. I feel for some people that work in their call centres, it's not their fault but they take the flak from joe public. That's just my 2p. I'm going to stop before this becomes a rambling mess...