Hi, relatively new here but have been lurking for a good while and everyone seems very keen on helping others. Top stuff.
Hopefully someone can help me, i have already posted it but i guess because loads of people are posting it just got lost.
Anyway, I rang cs the other day to find out about when the automatic upgrades for swindon would be applied. Obviously there was no fixed date, i asked for them to do it straight away. Now i know that it would be possible as my housemate who also has a standalone modem upgraded his through the web the day before. Now i was going to do the same but as i mentioned previously, i've been with NTL broadband since they started it and i haven't got my paperwork (my fault) and also cannot remember email addresses and passwords due to me never needing to use them.
Ok so the nice lady on the other end of the phone looked up our address. and rightly so my housemates modem was showing as upgraded to the 3mb service, however the connection that i am on at the moment 750k was showing that it was cancelled in 2003
now i mentioned that i have been recieving the service fine with no interuptions and was happy to recieve the small upgrade in speed last year from the 600k.
Because she couldn't find the details i just thought heck, ill wait until they automatically upgrade it. However reading a couple of posts here, i see there may have been a problem with automatic updates being bounced back and not being applied. If this is the case i would never know as they cant seem to find my account (which is all in my landlords name)
I even gave her my mac addresss and she said she couldn't find it!! Im just as confused as the next man and would be appreciative if someone could maybe help out. I've noticed a few NTL peeps around here, would it help if I pm'd a mac address to you.
I dont know what to do really as cs said they couldn't do anything for me because they cant find my user account.
If any more details are needed give me a holler.
Thanks in advnce.