[The Cyclist]

Originally Posted by ian@huth

NTL would have a pretty good idea of how many STBs needed changing. They know who has got broadband through a Pace STB and what speed they are on. It is a fairly valid assumption that users on the 300k service will either want to stay on that or move to 1Mb. Both of these options don't require aSTB change. Users on 750k and 1.5Mb will certainly want the upgrade. So the sum is quite simple, count the number of Pace broadband users on 750k and 1.5Mb and that total equals the number of STBs to change. I have no idea what that number may be but would imagine it to be quite substantial. NTL may have only decided on these new upgrades some six months ago or less which may not have given enough lead time to enable Samsung to manufacture all those extra boxes. They wouldn't have had them sitting in the stores waiting. From what has been posted already in this thread it could be that deliveries from Samsung may be taking place on the 4th April which is why that date has often been quoted. An upgrade such as what NTL are doing cannot be done overnight and has to be spread over a period of time. Some have to be first and some have to be last. The start date of 8th March was possibly chosen because of the progress of infrastructure upgrades and the delivery dates from Samsung.

God I had a weird dream last night, I dreamt I received this letter/email from NTL:



†˜Dear customer, our records show that you have a Pace STB. As you know there is going to be a broadband speed increase over the next few weeks. You may be aware that your STB can only take the speed increase of1Meg. If you would like to have your speed increased beyond that, could you please register your interest at this sight, www.ntlgoodsupport.com?

If we are unable to supply you with a Samsung STB during your area upgrade, possibly due to high demand. We will upgrade you to the 1Meg speed and charge you at that rate until we can supply you with the correct STB. We do apologise for any inconvenience this has caused you.



Yours Sincerely



NTL Customer Servicesââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢



Then I woke up and realised it was a dream. Oh well maybe one day!