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Originally Posted by homealone
hiya
what has likely happened is that you have changed your email password since your service was first installed. That new password works with your email address, but is not the one the update script is looking for - it has to be the original password you had when first connected.
a similar thing happens with the webspace - changing the email password doesn't update the webspace login password, which still wants the 'old' one to allow login.
- as far as I know only Technical Support can fix this, not Customer Services, but I'm happy to be proved wrong 
<edit> or you need a really helpful bloke like Bill C  |
All sorted
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Originally Posted by The Cyclist
No I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t have a problem with anyone from NTL posting here, LOL. I am as it stands, now, but once my area is upgraded, I wont! You seem to be missing the point all Iâ₠¬ÃƒÆ’¢â€žÂ¢m saying is once the above happens I should be paying for the speed I receive. I canââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t see how you think itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s right that someone next door could be receiving 2megs because they have the correct equipment but through no fault of my own I cannot. As I said before all it would have taken is some pre-planning.
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Sorry missunderstood what you said
