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Originally Posted by The Cyclist
The STB fiasco is due to lack of pre-planning on NTLââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s part. They could have contacted Pace box customers, well before the upgrade, explaining the situation and that if they wanted to go to 2Meg theyââ‚ ¬Ã¢â€žÂ¢d have to change their box. Now if their was a lack of boxes, which is not the customers fault, then they should have told customers that theyââ‚ ¬Ã¢â€žÂ¢d upgrade them to 1Meg and charge them the 1Meg price until they were given a Samsung box. It strikes me that itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s quite unjust of NTL to expect people to pay the same as someone in the same street, on 2Meg, just because they were unfortunate to have a Pace box. I did suggest this to NTL but it just fell on deaf ears.
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This was never practical because of the uncertain timescales over the upgrades.
It's not just a matter of pressing a switch and the entire network is upgraded you know.
It has been done right and it's been done responsibly and professionally.
Nobody ever said all the upgrades would be done on March 8th. That's when they STARTED.
I'll tell you what, all those who insist this has been handled badly, why not make a stand and insist that on principle you are refusing the FREE speed upgrade as you don't want something that's been planned as badly as this?
Any takers? Naah, THORT NOT!