[The Cyclist]

Originally Posted by scrotnig

But why?

The upgrades were due to take place FROM March 8th.

Not everyone can be done at once, the logistics of that should be obvious.

If you want to cancel, then cancel. Make sure you ask your replacement ISP to upgrade your speed at no extra cost though.....and make sure if they do, they do everyone on the network at the exact same moment.

Ironically, if you cancel, you need to give 30 days notice, by which time you'll have the new speed anyway......

The STB fiasco is due to lack of pre-planning on NTLââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s part. They could have contacted Pace box customers, well before the upgrade, explaining the situation and that if they wanted to go to 2Meg theyââ‚ ¬Ã¢â€žÂ¢d have to change their box. Now if their was a lack of boxes, which is not the customers fault, then they should have told customers that theyââ‚ ¬Ã¢â€žÂ¢d upgrade them to 1Meg and charge them the 1Meg price until they were given a Samsung box. It strikes me that itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s quite unjust of NTL to expect people to pay the same as someone in the same street, on 2Meg, just because they were unfortunate to have a Pace box. I did suggest this to NTL but it just fell on deaf ears.