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Originally Posted by UNcabled
Actually I have personal reasons for this which I don't want to discuss in a public forum. Whilst trying to convey my frustration, I may not have given out all the details, so apologies for that. What I would also really actually like are the answers to 2 questions.
1. If I was a brand new customer, connecting today at the same property, I would probably have been sold the 3Mb service. Would I get the 1.5Mb instead?
2. I want to know if anyone else in my local area has been upgraded if they are a STB broadband customer.
That's why I posted.
PS. One of the agents I spoke to informed me that the reason he couldn't do the upgrade was because of an IT error in the billing system. There was no mention of this area being a problem.
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I'd do it for you, except I don't know 100% that there aren't any issues that would stop it from working. They seem very keen on telling set top box customers that it's got to be done automatically, and I am concerned there may be a very valid reason for this....