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Originally Posted by Kevin
Why would anyone bother tho, its not like this place is the be all and end all, maybe you will find that the customers are genuinely p*ssed off with the cap...
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And on the other hand, armed with the DATA and the FACTS, maybe you'll find they're not.
I have never heard such overwhelmingly positive comments coming from customers as I do at the moment. This speed upgrade has returned a real 'feel good factor' among many customers. And that's a fact too.
Sure, some people don't like caps. Come to think of it, I don't either. But even *I* am not the type of customer that makes up the overwhelming majority. As it happens, the current cap is fine for my needs on 3mb. But even if it wasn't, the company won't really care as my needs are not typical of the market they are aiming at.
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Originally Posted by Kevin
There is a difference tho between now and then with regards to people leaving because of the cap, then it was something just slipped into the AUP one day without any warning. They said it would not be actively applied but used to throw users off abusing the system, nothing much came of it.
Now however they are saying that they are going to apply it, how rigorously they will do this no one knows. The problem is everyone kind of accepted it at the time that the ntl needed a get out clause to boot those off if the network was suffering, now however its about how much data you use.
In the days of dial up everyone limited how much they were on the phone for fears of horrendous phone bills, they moved slowly off onto broadband as it was rolled out with the promise of never having to watch the clock and it was such a massive change of use for the everyday user.. Now it seems we are returning to those days...Its such a kick in the teeth.
And they will lose users if its enforced how many no one knows.
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If you talk metered broadband then I agree with you, but this isn't. At least, not yet.