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Originally Posted by UNcabled
I've phoned customer services several times today eventually I've been told that I can't have an upgrade from 1.5 to 3 MB until at least April 4th and there's nothing they can do. This is through Samsung STB btw.
The temptation to cancel is rising within me again.
I am in Manchester (Didsbury/Withington)
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But why?
The upgrades were due to take place FROM March 8th.
Not everyone can be done at once, the logistics of that should be obvious.
If you want to cancel, then cancel. Make sure you ask your replacement ISP to upgrade your speed at no extra cost though.....and make sure if they do, they do everyone on the network at the exact same moment.
Ironically, if you cancel, you need to give 30 days notice, by which time you'll have the new speed anyway......