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Originally Posted by captain747480
I've been abroad and so today was my first chance to check if I had been upgraded.
I'm a 750k'er with a Pace STB and I thought that I would be automatically upgraded to 1Mb.
I checked this morning, rebooted my STB and I'm still on 750k.
I called CS and said could I get a Samsung STB so I could get 2Mb. The lady said she'd add my name to the list and someone would call me next week.
I then asked about getting 1Mb whilst I was waiting for a Samsung box and she said she would have to downgrade my account for me to get 1Mb so I said I'd leave well alone for now.
Is this correct?
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Yes, it is. 1meg was effectively 300k, which means you'd be changing tier, and then wouldn't be able to change back to your old tier (750-2meg) for 30 days.
