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Originally Posted by nostra
probably that your internet billing account (SMS) is not linked to your cable modem account (SABS) correctly
to check for definate you would need to check with customer services
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Amazing how you can get different responses on different days: I rang them again this morning and they said they didn't know what the SMS problem was but that they would upgrade me there and then. I was told reboot the computer (not the modem interestingly) and it would be at the new speed - and it is! Wahoo.
Paul