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Originally Posted by Comfortably Num
so basically I'm screwed. No way am I taking a day off work and waiting for an engineer that will not show. Can't CS just send me a replacement box or do I just have to ring and cancel?
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No, they can't just send one. They need to install it, so that if there's any problems with the installation, ntl can be liable and not you.
Also, ringing up and threatening to cancel is NOT going to make a CS rep put an stb in the post to you - for starters, most of them are nowhere near the warehouse that the stbs are stored in, and secondly, none of them have the ability to order one for you. You'll probably just be out through to disconnections...