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Unfortunately this is an issue with ntl's network. the EPG (Electronic Program Guide) is notoriously slow at downloading, and frequently gets out of syncronisation. Sometimes it will catch up eventually, if you wait long enough. Other times you might even find a reboot is needed, (which may or may not work) especially when the EPG swears blind its say 6:00 pm and yet it isn in fact 9:00pm. It's one of the most useless aspects on ntl's digi TV service.
The STB type, Samsung or PACE seems to make little difference, altough some say the Samsung loads a tad quicker.