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Originally Posted by Comfortably Num
so basically I'm screwed. No way am I taking a day off work and waiting for an engineer that will not show. Can't CS just send me a replacement box or do I just have to ring and cancel?
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well, engineers are available from 8am to 8pm and also on saturdays so if you work *all* of these times then yeh, you won't be able to see an engineer.