Cable Forum - View Single Post - *ALL* Speed Upgrade Discussion In Here Please (Part 4)

Tijer · 10-03-2005, 15:00

I called up this morning asking about the box swap thing, seeing as i have a black pace box, and read on here that we need these to be swapped out, if you want to take the full advantage of the update. Phone up was told that earliest i could get a box swap out was April 5th, and that they could put my connection up to 1MB till that time.. was told to wait 2 hrs, then do a complete reboot.

Went out for 3 hrs.. came back did the complete reboot as was told to, had didly squat for connection.

Called Tech support: 5 rings later am speaking to em. Turns out that they had hit my box, with 1mb, but deleted a file. 5-10 mins later still on the phone, seems something is screwy with my router, guy i am speaking really is trying to help..... Give up connect straight to my computer and i am connected.

I am quite shocked at the speed my call was answered.
I didnt think NTL did tech support for Routers.

Seems to me like NTL's customer service is getting alot better!

WELL DONE NTL!!

10-03-2005, 15:00	#392
Tijer Inactive Join Date: Jun 2003 Location: Widley, Portsmouth Age: 49 Services: SKY TV, Phone, Internet Xbox 360, PS3, PSP Posts: 219	Re: New Speed Upgrades 8th March. (Part 4) I called up this morning asking about the box swap thing, seeing as i have a black pace box, and read on here that we need these to be swapped out, if you want to take the full advantage of the update. Phone up was told that earliest i could get a box swap out was April 5th, and that they could put my connection up to 1MB till that time.. was told to wait 2 hrs, then do a complete reboot. Went out for 3 hrs.. came back did the complete reboot as was told to, had didly squat for connection. Called Tech support: 5 rings later am speaking to em. Turns out that they had hit my box, with 1mb, but deleted a file. 5-10 mins later still on the phone, seems something is screwy with my router, guy i am speaking really is trying to help..... Give up connect straight to my computer and i am connected. I am quite shocked at the speed my call was answered. I didnt think NTL did tech support for Routers. Seems to me like NTL's customer service is getting alot better! WELL DONE NTL!!