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Originally Posted by ian@huth
Not really weird at all. NTL have started doing the upgrades but would be foolish to do their entire million plus broadband customer base in one go. Think of the situation that would ensue if there was a problem and it affected most or all of these customers.
NTL have not actively marketed the new speeds so the few that have upgraded up to now have only been able to do so because of visiting sites such as this. Most broadband customers don't even know these sites exist. There is nothing on the ntlworld site regarding the new speeds other than by following the upgrade your speed links and new customer links. Existing customers are unlikely to visit those pages.
There will be no new customers on the new speeds yet as the earliest they could have signed up would have been the 8th March and there is at least a 7 day wait for installation. Having said that, there could be new customers being installed now that signed up before the new speeds were announced who will probably have the new speeds from the start, much to their surprise.
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just imagine the havoc in technical support and customer service if they did the upgrades all at once and as a result of this 1 in 15 customers followed up by calling in, can you imagine the queues :o