Cable Forum - View Single Post - *ALL* Speed Upgrade Discussion In Here Please (Part 4)

Omar · 10-03-2005, 08:40

i tried upgrading to 3mbit via the website but it just aint happening for me

Error Error looking up cable modem details for xx:xx:xx:xx:xx:xx(no SMS details). For further help, contact customer support on 0800 052 2000 If you need further help, please contact our customer support (0800 052 2000).

When you call customer support, you may be asked for the following information: Application
ntl: Broadband Internet - Connection Speed Upgrade
Date & Time
10/03/2005 at 09:37
Your username
xxxxxxxx
Your Cable Modem Mac Address
xx:xx:xx:xx:xx:xx
Your Surname

Your Postcode

Anyone have an idea why? I tried ringing up ntl and they said they will send a letter out when the new speeds are available seems weird to me when everyone seems to be able to do it.

i live in the Grimsby area btw.

Admin Edit (Paul) : Mac & userame address details removed.

10-03-2005, 08:40	#328
Omar Inactive Join Date: Jul 2004 Location: GRIMsby Age: 40 Posts: 69	Re: New Speed Upgrades 8th March. (Part 4) i tried upgrading to 3mbit via the website but it just aint happening for me Error Error looking up cable modem details for xx:xx:xx:xx:xx:xx(no SMS details). For further help, contact customer support on 0800 052 2000 If you need further help, please contact our customer support (0800 052 2000). When you call customer support, you may be asked for the following information: Application ntl: Broadband Internet - Connection Speed Upgrade Date & Time 10/03/2005 at 09:37 Your username xxxxxxxx Your Cable Modem Mac Address xx:xx:xx:xx:xx:xx Your Surname Your Postcode Anyone have an idea why? I tried ringing up ntl and they said they will send a letter out when the new speeds are available seems weird to me when everyone seems to be able to do it. i live in the Grimsby area btw. Admin Edit (Paul) : Mac & userame address details removed.