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Originally Posted by Raistlin
"Sorry, this is gonna take longer than expected. The 789 Virus Infected Files ( thank you Avast) and 389 Malicious Programs ( thank you Ad-Aware) that were on your machine have corrupted the Windows install to such a degree that I'm going to have to rebuild it from scratch!"  |
You should have been on today's customer care course
Communicating the problem to the user so that they understand that you're working with them to resolve the problem
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Originally Posted by Raistlin
Ah, just read the OS bit, ignore the system restore comments.
Safe Mode still stands, but if you're doing things remotely that could be.....tricky.....
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F8. No F - F for foxtrot - at the top of the keyboard. Yes - that's it. Now hit that key repeatedly as soon as the computer starts - you've got to be quick. No - you've missed it. Let's try again but this time, hit the key much faster - like a woodpecker. HP restore utils? I think you've hit the F8 too soon. Let's try that again...