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Old 09-03-2005, 22:47   #85
themelon
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Join Date: Dec 2003
Location: Stoke-On-Trent
Posts: 561
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Re: ntl worst service in UK in poll

Very Dodgy Survey covered in a Highly Dodgy Murdoch News Paper, which I wouldnt even consider fit enough to wipe my arse on! as it already has so much crap spread over it pages!

Umm strange how Sky customer service doesnt figure in that lot, they are by far the worst I have ever dealt with, and not even a single mention in this dubious survey! from the very fact you have to PAY to dial it up, thats automatically a bad start! You have to pay to have it fixed up regardless of whether the problem is you fault......or the fact that the installation 'person' installed the dish in a wind tunnel down the side of your house against your better advice saying 'Itll be fine as he chugged on his way'. Is there really any point in them? Can they actually do anything except book a tech visit for £65?

And Tesco?! Having a laugh! They are useless too! Brought a bag of mince from there it was 100% When I complained through the website that it wasnt fit for human consumption and asked what they would do, they tell me to take it to my local store, my local store says they cant take it without a reciept, and I should send it to some customer satisfaction address (sure the posties will appreciate the smell of rotting mince if it takes the usual 2 weeks for 1st class post!).

Tesco like so many companies in the UK offer good products at good prices but offer a terrible service. How many times have you tried to get an advertised special offer? 'Where the buy one get one free Pepsi?', 'Sold Out', 'Whens some more come in?' '15th' 'Oh thats after the offer finishes (how convienient!)

Unfortunately ntl are not alone in the world of bad customer service, those in the good list are probably there more by luck than Customer Service expertise.
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