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Originally Posted by swoop101
I have ALWAYS been kind and friendly to CS, even if they have been short with me and hung up on me  (she will never do that again)
I always try and get them laughing, 'cos I know they put up with a load of crap. But I just want them to know what they are talking about.
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It doesnt help that we are told one thing in communication, but then find out for ourselves that another completely different situation is in place.