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Originally Posted by swoop101
I just get told 'you will get a letter' and that it can't be done yet.
FFS will the CS managers please let the front end know what is going on.
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This is what the associates will have been told to tell customers
Some people don't seem to relise just how big of a task this actually is. There are thousands (sorry millions accourding to ntl) of customers who are going to get this upgrade. DO you really think tehy would risk the network by putting everyone on at the same time? If something goes wrong it would be chaos. We already have people calling in to get the speed inscreased because "it's the 8th and im still on xxx speed" No official word was given prio to the upgrades for good reason.
Give it time mate, it will come sooner rather than later. Like other people have suggested in here, give CS a call and _kindly_ request it. I mean come on, it's only one day. Before you even knew about the speed increases you were probably more than happy with what you have. Now you hear some customer are getting higher you want want want.
Im on the 2Mb now mind and I can tell you, it's brill
