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Originally Posted by Zeph
Went to have dinner, and rebooted everything a few times after dinner. Phoned NTL CS back up and was only in the queue for about 5 minutes, i spoke to a nice man who said everything had been done properly at their end and i'd have to phone TS on their 0845 number, i did so, followed the options and spoke to someone within 10 minutes, it was eventually worked out that they'd sent the box a hit and then deleted the file from the box rather than the other way around leaving us with no way to connect to the internet, he sent a new hit to the box and sure enough it worked first time, after a reboot of everything (again) and a provision and another reboot later, im now downloading at 240Kb/s so all's well that ends well i guess 
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I had a couple of people who called in with that today. Winds me up when some muppet in customer services changes the package THEN removes the old package, as that just tells the STB that broadband is to be removed.